Shipping policy
I placed an order. When will my package arrive?
Out top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.
What does this mean for you?
- Processing times may be delayed. Generally processing times are within 3-8 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
- Shipping Times may be delayed too. We can not control Canada Post's side of things, but usually, the Shipping Times are within 3-8 Business Days and should be on the shorter end for Canadian Addresses.
- We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.
- We appreciate your patience and understanding as we work through this together.
Thank you so much for your support!
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas, etc.
We offer Product Tracking on all of our Packages. If a problem occurs and you don't receive your package, make sure to communicate with your designated courier. Once an order is shipped, it is no longer of our accountability. Therefore, if it were to get lost or stolen, you would have to contact the courier company directly to file a claim. We do not refund or re-ship lost or stolen items.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us via instagram @bellab_beauty_ or by email at INFOBELLABBEAUTY@GMAIL.COM with your inquiry.
Can I change my order once I've placed it?
No, once you place an order it is final.
I am an international customer (outside UNITED STATES.) Do I have to pay customs and taxes?
All packages are shipped via USPS & UPS . Items shipped outside of UNITED STATES may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by LAS BARBIES.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS & UPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us via instagram @bellab_beauty_ or by email at INFOBELLABBEAUTY@GMAIL.COM with your inquiry.
Can I change my order once I've placed it?
No, once you place an order it is final.
I am an international customer (outside UNITED STATES.) Do I have to pay customs and taxes?
All packages are shipped via USPS & UPS . Items shipped outside of UNITED STATES may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by LAS BARBIES.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS & UPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.